Returns & Exchanges
At NAD Electronics, we are committed to your satisfaction and offer a 30-day return policy for products purchased directly from our online store. If your high-fidelity audio equipment does not meet your expectations, we provide a streamlined process for returns and hardware exchanges.
Initiate Your Request
Contact our support team or log in to your account to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Prepare the Package
Securely pack the item in its original factory packaging, including all accessories, manuals, and protective inserts to prevent damage during transit.
Affix Shipping Label
Clearly mark the RMA number on the outside of the box and attach the provided prepaid shipping label or use a trackable carrier of your choice.
Inspection and Refund
Once our technicians verify the unit's condition and serial number, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing