Frequently Asked Questions
Expert support for your premium audio experience.
What is the standard shipping timeframe for high-fidelity audio equipment?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to ensure your premium electronics arrive safely.
Do NAD Electronics products come with a manufacturer warranty?
Yes, all new NAD Electronics products include a limited manufacturer warranty covering defects in materials and workmanship. The duration varies by product category, typically ranging from 1 to 2 years.
Can I return a product if I am not satisfied with the sound quality?
We offer a 30-day return policy for items in their original packaging and condition. If the product does not meet your acoustic expectations, please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm to help you build your dream home theater system over time.
How can I update the firmware on my NAD network streamer or amplifier?
Firmware updates can be performed directly through the BluOS Controller app or by downloading the latest version from our official website and following the USB installation instructions.
Do you offer international shipping for replacement parts?
We currently ship to a wide range of countries. Please enter your address at checkout to see available shipping rates and estimated delivery times for your specific region.